Transforming Customer Relationship Management through AI: A Comprehensive Approach to Multi-Channel Engagement and Secure Data Management. International Journal of Management Research and Business Strategy , [S. l.], v. 14, n. 3, p. 1–11, 2024. Disponível em: https://ijmrbs.net/index.php/ijmrbs/article/view/160. Acesso em: 11 feb. 2025.